Returns Policy Cytoplan and Weleda

Cytoplan and Weleda policies can be found on the website links, as you have bought products directly from them you must follow their return policy.

Cytoplan

https://www.cytoplan.co.uk/customer-services/returns

Weleda

https://www.weleda.co.uk/service

Returns Policy other products

We hope you will be delighted with everything you have bought from Melistic Health and Wellness, but if you are unhappy with your Products for any reason, you can return them to us in accordance with the following returns policy.

Please be aware that we cannot accept used goods unless they are faulty.

Other than for defective Products or items that have been delivered incorrectly by us, you are responsible for the cost of returning Products to us. This includes any postage charges incurred to return an item(s).

We cannot accept responsibility for items which are lost or damaged in the post.

You must ensure your items are securely packaged and obtain a proof of posting.

How to Return an Item:

1. Forward an email to info@melistichealthandwellness detailing which products you would like to return and the reason for returning them. Please also include your dispatch number and your full contact details. Please wait for our customer service team to reply before proceeding to the next step.

2. Repack the item along with the dispatch note in its original packaging. We need the dispatch note to process your return.

3. Please return all items to address below. For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Returns Address

Melistic Health and Wellness
11 the Lawns
Gotherington
Cheltenham
Glos,
GL529QT